At The Silver Key, we value your privacy. This Privacy Policy explains what personal data we collect, why we collect it, and how we protect it.
Who we are
The Silver Key Letters
Website: https://thesilverkeyletters.com
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: mail@thesilverkeyletters.com
What personal data we collect
Depending on how you use our website, we may collect the following information:
- Name
- Email address
- Billing and shipping address
- Telephone number (if provided)
- Payment information (processed securely through our payment provider)
- IP address
- Browser type and device information
- Website usage data through cookies and analytics
Waiting List & Newsletter
If you join our waiting list or subscribe to our newsletter, we collect your name (optional) and email address.
We use this information to:
- send updates about The Silver Key;
- notify you when products become available;
- send newsletters if you have given your consent.
You can unsubscribe at any time by clicking the unsubscribe link in any email.
Orders
When you place an order through our webshop, we collect the information necessary to:
- process your payment;
- deliver your order;
- provide customer support;
- comply with legal accounting obligations.
Payment details are securely processed by our payment provider and are never stored on our own servers.
Comments
If comments are enabled on our website, we collect the information shown in the comment form, together with your IP address and browser information to help detect spam.
Comments and their metadata may be stored indefinitely.
Embedded Content
Pages on this website may include embedded content such as YouTube videos, Instagram posts or other media.
Embedded content behaves exactly as if you visited the original website and may collect personal data according to the privacy policies of those providers.
Analytics
We may use analytics tools to understand how visitors use our website.
Where possible, we use privacy-friendly settings such as IP anonymization.
Who we share your data with
We only share your data when necessary to operate our services.
This may include:
- payment providers (such as Mollie);
- shipping providers;
- website hosting providers;
- email marketing services (MailPoet);
- spam detection services;
- website maintenance providers.
We never sell your personal information.
How long we retain your data
We only keep personal data for as long as necessary.
For example:
- comments: indefinitely unless removal is requested.
- customer administration: as required by applicable tax legislation;
- newsletter subscriptions: until you unsubscribe;
- customer accounts: until the account is deleted;
Your rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- access your personal data;
- correct inaccurate information;
- request deletion of your data;
- restrict or object to processing;
- withdraw your consent;
- receive a copy of your personal data (data portability).
To exercise any of these rights, please contact us at: mail@thesilverkeyletters.com
Data security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorized access.
Third-party services
Our website may use third-party services, including but not limited to:
- WordPress
- WooCommerce
- MailPoet
- Google Analytics
- Google Fonts
- reCAPTCHA
Each provider processes personal data according to its own privacy policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page.
Contact
Questions regarding this Privacy Policy?
Email: mail@thesilverkeyletters.com