Questions & Wonders

Frequently Asked Questions
We understand that a new adventure raises questions. That’s why you’ll find the answers to the most frequently asked questions here. If your question isn’t listed, please send us a note using the contact form.
The Silver Key is a cozy fantasy snail mail experience. Each mailing brings you a new chapter from the world of Willowsedge, complete with illustrations, character cards, and special finds from the Finds Counter. Together, all the letters form an ongoing story that slowly unfolds.
With a Finders Circle or Delphi’s KeyKeepers subscription, you’ll receive a new letter every month and follow the ongoing storyline. This way, you’ll discover more about Willowsedge and its residents, step by step.
Yes. Each letter is a standalone adventure, but it’s part of a single, ongoing story that unfolds gradually. You can jump in at any time with the Finders Circle. Only Delphi’s KeyKeepers starts your journey from the first letter.
The Lost Letters are standalone stories that can also be read on their own.
Every envelope is different, but each one contains at least the following:
– An illustrated letter
– A character or location card
– A postcard
– Small finds from the Finds Desk
– Seasonal surprises
Yes. We ship to various countries. You can even choose the language in which you'd like to receive the letter: English, Dutch, or Spanish. Shipping costs are calculated automatically during checkout.
Yes. The Silver Key is available in Dutch, Spanish, and English. Please select your preferred language when placing your order.
Yes. The terms and conditions vary depending on the subscription type. Please check our subscription terms and conditions page or contact us.
Depending on the subscription plan you choose, you’ll receive a new shipment every month. Each envelope contains a new chapter of the story and carefully curated extras.
If you choose the Delphi’s KeyKeepers subscription, you’ll receive a 13th letter and exclusive extras.
All letters are carefully prepared each month and sent out during the first week of the new month. Delivery time depends on the region where you live. All letters to EU countries are sent from the Netherlands; letters to all other countries are sent from the Dominican Republic. Read here everything about shipment and receiving.

Our stories are written for anyone who loves laid-back fantasy, cottagecore, and mysterious adventures. Older teens who love to read will also have a great time exploring the world of Willowsedge.
Absolutely! A subscription to The Silver Key is a special gift for lovers of books, cozy fantasy, and unexpected mail.
After placing your order, you'll receive a stylish digital gift certificate that lets you let the recipient know that a letter from Willowsedge will be arriving on their doorstep soon.
No. Our shipments never include pricing information, making them ideal for gift-giving.
Yes. As long as a shipment hasn't been prepared yet, you can easily contact us to update your address.

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The Silver Key staat altijd open voor nieuwsgierige reizigers.
Whether you have a question, want to share an idea, or just want to leave a friendly message, you're more than welcome. We read every message carefully and respond as soon as possible.
Warm Greetings
Marith, Theresa & Delphi

